Systems Administrator

- Act as the first line of response for all IT issues across our office and factory environments - Diagnose, triage, and resolve technical problems quickly, escalating where required - Provide excellent customer service, keeping users informed and ensuring minimal disruption to daily operations - Maintain clear logs of issues, resolutions, and recurring trends to support continual improvement - Provide hands-on support for our ERP system (SAP Business One) and help optimize its use across the business - Assist with the maintenance and improvement of networks, hardware, servers, user devices, and core IT services - Work to deliver a responsive, effective support service to both office and factory teams - Help ensure systems remain secure through regular updates, backups, monitoring, and adherence to security best practices - Support the management of external IT providers to ensure good service and value - Maintain accurate documentation of systems, processes, licenses, and equipment - Support IT-related projects such as upgrades, new system rollouts, and technology improvements - Help assess user needs and identify opportunities to streamline processes through better use of technology - Assist with developing reporting or data solutions that improve visibility and support operational performance - Explore new tools, technologies, and approaches that could enhance efficiency or security