2958 IT & Software Developer jobs in the UK

James Frank Associates jobs

Help Desk Engineer

£35,000 - 35,000
James Frank Associates
Upper Grosvenor Road, London
£35,000 - 35,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Minimum of 1 year experience in a similar Technical Support position - Experience providing 1st line help desk support - Familiarity with Windows Server, Windows 11, O365, iManage, Exchange, Outlook (preferred) - Knowledge in providing iOS and Android support - Excellent communication skills to liaise with colleagues at all levels - Ability to work independently and as part of a team

Technologies

Office 365

Responsibilities

- Provide high-level support for iPhones and iPads - Set up meeting rooms including hybrid meetings using both Teams and Zoom - Log and manage support calls - Proactively resolve technical faults, escalating when necessary - Support physical office moves, PC reimaging, replacing hardware issues, and setting up temporary equipment for staff - Ensure service levels are maintained, prioritizing tasks as needed

Description


We are a leading and world-renowned US Law Firm seeking to add a Help Desk Engineer to our internal IT team in the London office. This role offers a great opportunity for someone with a keen interest in IT and a desire to progress their career within a professional and fast-paced environment. We provide a supportive working atmosphere where you will engage in both day-to-day support tasks and project work, contributing to the firms success.
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