ERP Support Analyst

- Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk) - Prioritize incidents based on business impact and user urgency; escalate when required - Highlight and progress Controlled Change Requests (CCRs) through the agreed process - Log issues with suppliers where appropriate and maintain clear, timely status updates - Monitor and action system and data integration errors across group companies (e.g., order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps) - Investigate root causes, liaise with relevant departments, and oversee fixes - Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition - Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured - Identify and report defects/configuration gaps; follow through to resolution and post-fix validation - Provide hands-on support to end users across Finance, Operations, and other functions of the businesses - Assist with User Acceptance Testing for code/configuration changes, deployments, and fixes - Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements - Follow up on unresolved tickets and communicate progress to stakeholders - Maintain up-to-date support documentation, standards, and end-user guides - Curate and publish resources to the internal knowledge base to enable self-service