Senior IT Infrastructure Engineer

- Manage and administer core IT infrastructure services on a day-to-day basis across UK and international operations. - Deliver secure, cost-effective, and robust infrastructure services, aligned with business and IT Service Management requirements. - Optimise public cloud usage and control costs, particularly across Microsoft Azure and Office 365 environments. - Support IT security processes by ensuring infrastructure is built and maintained securely and in compliance with company policies and best practices. - Own and resolve infrastructure-related security risks or incidents raised through security escalation processes. - Work with Technical Architects and PMO to plan, design, implement, maintain, and improve IT infrastructure within budget. - Support IT Commercial and Operations teams during bids and project mobilisations, ensuring consistent infrastructure delivery aligned to technical blueprints. - Participate in the Technical Design Authority (TDA) to promote and enforce best practices and infrastructure standards. - Ensure IT services meet agreed SLAs and service levels, including cloud, server, storage, network, unified comms, datacentre, and business application services. - Provide Service Management support by addressing incidents and problems in line with defined SLAs. - Support service transition processes, ensuring smooth handover into operational environments and benefits realisation. - Maintain compliance and governance across all IT services and infrastructure projects. - Drive continuous improvement through process optimisation, standardisation, and team performance development. - Build and maintain effective relationships with key stakeholders throughout the service lifecycle. - Attend project and programme meetings as required to provide technical input and oversight.