2682 IT & Software Developer jobs in the UK
Network Support Team Leader
£63,000 - 103,000
Intercity Technology Limited
Chorley New Road, Bolton
£63,000 - 103,000
Requirements
Must:
- A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment.
- Experience supporting customers within an IT service delivery setting.
- Previous leadership experience (desirable, but we will support your development).
- Strong understanding of operational systems and their use within a NOC.
- Experience generating reports from IT Service Management tools.
- Excellent communication skills and the confidence to work with customers and colleagues at all levels.
- A customer-first mindset and a passion for delivering great service.
- Strong organisational skills with the ability to prioritise effectively.
- Calm under pressure and comfortable managing multiple tasks at once.
- Honest, straightforward, and a genuine team player.
- Self-motivated with a desire to learn, grow, and support the people around you.
- Confident delivering training one-to-one or in group settings.
Responsibilities
- Leading, coaching, and supporting the NOC Operator team to deliver a consistently high-quality customer experience.
- Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly.
- Supporting training and development activities to ensure the team is confident in systems, processes, and best practices.
- Ensuring Change Management processes are followed and embedded across Operations.
- Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics.
- Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support.
- Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems.
- Providing additional support on the 24/7 rota when required.
- Taking on reasonable additional duties to support the wider Operations team.
Description
At Intercity, we are passionate about delivering an exceptional customer experience, and our Network Operations Centre is essential to making that happen. We offer competitive benefits, including 33 days of holiday (increasing with service), annual pay reviews, a holiday buy scheme, and an all-company bonus scheme. Our office in Bolton operates 24/7, and we focus on developing our people in a supportive and collaborative environment. We are proud of our achievements in the technology sector, including a Customer Net Promoter Score of 92 and several awards for our commitment to excellence and sustainability.
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The company with most openings is Ocho as they are hiring for 74 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.