IT Technician

- Act as the routine contact point, receiving and handling requests for support. - Respond to a broad range of service requests for support, providing information to fulfil requests or resolve issues. - Provide first line investigation and diagnosis, promptly allocating unresolved issues as appropriate. - Assist with the development of standards, applying these to track, monitor, report, resolve, or escalate issues. - Contribute to the creation of support documentation. - Investigate problems in systems, processes, and services, and assist with implementing agreed remedies and preventative measures. - Install or remove system components using supplied installation instructions and tools. - Conduct standard tests and contribute to investigations of problems and faults. - Document results in accordance with agreed procedures. - Assist in the investigation and resolution of network problems and perform specified maintenance procedures. - Use agreed procedures to create and maintain an accurate register of assets and administer asset-related activities. - Produce routine reports to assist with asset management activities and decision-making. - Identify and resolve issues with applications, following agreed procedures, and carry out agreed applications maintenance tasks. - Administer the recording of activities, logging results, and documenting technical activities undertaken. - Provide early life support activities, such as support advice to initial users. - Maintain records and advise relevant persons of actions taken in response to security support requests. - Monitor operational systems for resource usage and failure rates to inform system software tuning. - Install and test new versions of system software and contribute to the preparation of software implementation procedures with fallback contingency plans.