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Second Line Support Analyst
£30,000 - 35,000
Intec Select Ltd
Cranleigh Gardens, Allington
£30,000 - 35,000
Requirements
Must:
- I seek candidates with hands-on experience within an IT support or service role.
- Having exposure to Exchange 365, Mimecast, and Azure is a plus.
- A strong working knowledge of MS Office, including Access and SharePoint, is essential.
- I value problem-solvers with excellent customer service skills.
- Confident communicators who thrive in a team environment are preferred.
- A full UK driving license (manual) and access to a personal vehicle are necessary.
- Applicants must have the right to work in the UK.
Responsibilities
- I will require you to provide 1st and 2nd line IT support for hardware, software, and applications.
- You will manage and escalate issues to 3rd line support or external suppliers as needed.
- Supporting specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia will be part of your role.
- Maintaining and improving IT documentation to ensure compliance with standards (PCI DSS, Cyber Essentials, GDPR) is expected.
- You will assist with site setups, network infrastructure, and the provisioning of mobile phones.
- Support for core IT systems, including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools, will also be required.
- Expect to travel to sites (a minimum of one day per week) to provide and maintain IT services.
Description
I am looking for an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users. You will report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. This is a varied role where no two days are the same, from logging and resolving helpdesk tickets to site setups, Active Directory management, and ensuring our compliance standards are met. You will spend at least one day a week on-site at one of our construction projects, ensuring that IT services run smoothly.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2655 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Street Group, RHP, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.