2100 IT & Software Developer jobs in the UK
Senior BMS Technical Support Specialist
£60,000 - 75,000
Innon Energy LTD
Chippenham Close, Chippenham + Remote (UK)
£60,000 - 75,000
Requirements
Must:
- Hands-on experience with BMS project design and delivery.
- Tridium Niagara 4 TCP Certified.
- Good understanding of the Sedona Framework and iSMA Controlli hardware.
- Familiarity with LoRaWAN device integration and troubleshooting.
- Experience in configuring and fault-finding touch screen interfaces (HDMI, Android, and web-based).
- Confident working remotely to fault-find and support live systems.
- Good customer-facing and communication skills.
- Team player with a proactive and supportive attitude.
- Able to attend our Chippenham office when required (e.g., for meetings, training, team building, etc.).
- Understanding of energy monitoring or smart building solutions.
- Interest in mentoring and knowledge sharing within the team.
- Experience integrating different protocols (BACnet, Modbus, MQTT, HTTP, etc.).
Responsibilities
- Work with customers and sales to review project requirements and ensure the right products and solutions are specified.
- Provide guidance on best practices for integrating BMS and IoT devices into buildings.
- Support project delivery from design through to post-sales technical support.
- Provide diagnostic and troubleshooting support for Tridium Niagara 4, iSMA Controlli devices (Sedona, Modbus, BACnet), LoRaWAN devices and gateways, and our in-house modules and devices.
- Diagnose and resolve issues with touch screen interfaces, including HDMI-based displays connected to supervisors or controllers, and Android and web-based touch screen devices used for end-user control and visualization.
- Assist customers with setup, integration, and configuration issues.
- Work closely with manufacturers and internal teams to resolve complex technical challenges.
- Share technical knowledge with other members of the support team.
- Help develop internal training materials and best practice documents.
- Support the continuous improvement of our processes and customer experience.
- Understand gaps in knowledge within the team and mentor team members to improve their knowledge on these subjects.
- Provide clear, professional, and friendly communication with customers.
- Follow up on cases and projects to ensure a positive outcome.
- Contribute to building long-term relationships with our customer base.
Description
At Innon, we are committed to improving the human experience in buildings, ensuring that our partners can make the buildings they work on adaptable and ready for anything. We are looking for someone to join our Technical Team who has solid experience in BMS project design and delivery, with a strong working knowledge of Niagara 4, Sedona systems, as well as LoRaWAN (and associated IoT integrations). This role combines hands-on project design, customer consultation, technical support, and mentoring, making it ideal for someone who enjoys solving problems, supporting others, and helping customers get the most out of their systems. You will work closely with our customers, internal sales and support teams, and our SI partners to ensure projects are specified correctly, delivered smoothly, and supported effectively. Job Type: Full-time, Permanent Pay: £60,000.00 - £75,000.00 per year Benefits: - Company events - Company pension - Life insurance - On-site parking - Work from home Location: Hybrid remote in Chippenham SN15 5NB Experience Required: Niagara 4 and BMS: 4 years Language Required: English Work Authorisation Required: United Kingdom
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2100 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, ILUX Limited, Nodescape Limited, Together, Kendal Nutricare, Cosgrove & Drew, LendingCrowd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.