3061 IT & Software Developer jobs in the UK
Senior ServiceNow Transformation Consultant
£32,000 - 84,000
Infosys Consulting
Upper Bank Street 10, London
£32,000 - 84,000
Requirements
Must:
- ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
- Preferred Module Specializations: Third-Party Risk Management (TPRM), Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
- Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within the industry.
- Sector Expertise in Financial Services, Consumer Goods & Retail, Logistics, Life Sciences.
- Required Certification: ServiceNow Certified System Administrator (CSA).
- Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
- Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
- Valuable Certifications: PMP, Prince2, SAFe or other Scaled Agile certifications.
- Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
- Desired Certifications: PROSCI, TBM (Technology Business Management).
- Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
- Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
- Mobility: Willingness to travel to client sites as required.
Responsibilities
- Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
- Leading the design and delivery of ServiceNow solutions that directly enable clients strategic business outcomes, improving experience, managing risk, and streamlining operations.
- Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
- Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consultings objective to be their go-to partner.
- Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
- Supporting bid responses and identifying new opportunities to expand our impact with clients.
Description
At Infosys Consulting, we are part of a globally renowned management consulting firm, positioned at the forefront of industry disruption and advanced technology. Our team operates in an inclusive and entrepreneurial culture, as we engage with leading brands across various sectors. With a mid-size consultancy approach within the scale of Infosys, we possess the global reach necessary to assist our clients on their transformation journeys. Our core values—Inclusion, Equity, Client Commitment, Leadership, Integrity, Fairness, and Excellence—serve as the foundation for our collective progress. Recognized as one of the UKs top firms by Financial Times and Forbes, we offer competitive compensation and industry-leading benefits, combined with exceptional training and development opportunities to help you grow your career. If youre ready to make an impact, we would love to hear from you!
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