2550 IT & Software Developer jobs in the UK

InfinityQuest Ltd, jobs

Solution Architect

£90,000 - 90,000
InfinityQuest Ltd,
Snitterfield Drive, Whiteinch
£90,000 - 90,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for an experienced Solution Architect (Amazon Connect Architect) with 15 years in architecture/engineering, including 10 years in contact center technologies and 5 years specifically with Amazon Connect. You must have a proven track record of delivering enterprise-scale Amazon Connect implementations with complex integrations. A strong expertise in AWS services such as IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, and DynamoDB is essential. Additionally, you should possess strong knowledge of security and compliance frameworks like GDPR, PCI-DSS, ISO 27001, and the NHS DSP Toolkit. Hands-on experience with Infrastructure as Code (IaC) using CloudFormation, Terraform, or CDK, along with serverless development skills in Node.js or Python, is required.

Responsibilities

In this role, you will be responsible for designing and implementing secure, compliant architecture aligned with global regulatory standards. You will aim to achieve 99.99% availability, drive measurable improvements in customer satisfaction (CSAT) and net promoter score (NPS), and work to reduce average handling time (AHT). You will also oversee the full migration from legacy platforms within agreed timelines and governance frameworks.

Description


This position is based in Glasgow, UK, and supports a hybrid work model with a requirement of 3 days onsite per week. We offer both contract and permanent opportunities. Preferred qualifications include AWS Solutions Architect Professional certification and Amazon Connect specialization, as well as experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Familiarity with healthcare/public sector or regulated industries and knowledge of SIP, telephony routing, and Ofcom regulations are also advantageous.
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