Project Manager

Support all aspects of multiple projects concurrently from initiation through closure. • Oversight of day-to-day deliverables of teams on client engagements /(overseeing workflow and SLAs, KPIs ) • Develops and implements project plans, encompassing project team structure and resource assignment, implementation, testing and training plans, creating of a control plan identifying both business process metrics and IT platform quality requirements and ensuring successful transition to support. • Supports/Owns all project risk; including time, budget, and scope, and the associated plans to contain and/or mitigate risk. • Monitors and controls offshore and onsite resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders. • Takes full end to end responsibility for the definition, documentation, and successful completion of IT projects. • Liaises and communicates effectively with project stakeholders on an ongoing basis. • Sets and continually manages project expectations with team members, identifying and resolving issues and conflicts where they arise. • Single point of contact for the overall relationship • Strategic Alignment, Governance Compliance & Contract Management • Propose new ideas and solutions that will provide ongoing benefit • Working with relationship managers for identifying opportunities • Ensure appropriate infrastructure (e.g., connectivity, facilities & communication) • Staffing and leading the project teams to help meet its business objectives