Senior IT Technician

- Provide expert technical support to colleagues across the business. - Manage user access, resolving hardware and software issues. - Maintain IT infrastructure and contribute to IT improvement projects. - Support colleagues via onsite and remote access, resolving first- and second-line IT issues. - Manage user account creation, permissions, and access through Active Directory and related systems. - Set up and maintain IT access for all users, including devices, software, and connectivity. - Troubleshoot hardware and software issues across desktops, laptops, printers, mobile devices, and common business applications. - Provide support and configuration for Microsoft 365, Microsoft Office, Business Central, and other business-critical systems. - Deliver network support, diagnosing Wi-Fi, VPN, and connectivity issues. - Manage and maintain IT assets, including purchasing, upgrading, and replacing hardware. - Assist with server installation, configuration, patching, and maintenance (Windows, Linux, or cloud-based). - Work with external IT providers as required. - Support business improvement projects requiring IT input. - Ensure robust network security through various means such as firewall management and threat monitoring. - Implement security policies and ensure compliance with standards, including GDPR and ISO 27001. - Identify vulnerabilities and contribute to disaster recovery and backup planning. - Log and track incidents in line with ITIL best practice. - Create user documentation and deliver basic training to enhance user competence and productivity. - Operate in line with the company’s Operating System, supporting visual management, and providing timely updates on workload and system status. ###