System Implementation Lead

- Being accountable for delivering the LMS implementation project – including the test, pilot and live phases. - Working autonomously to make decisions and problem solve to ensure the project is completed successfully. - Own the project implementation plan, ensuring that progress is made on actions within timeframes agreed. - Lead regular project update meetings with key stakeholders and maintain centralised project documentation. - Manage vendor relationships and ensure service level agreements are consistently met. - Oversee the creation and delivery of train-the-trainer programmes in partnership with departmental training administrators. - Coordinate system testing protocols to ensure all integrations function seamlessly. - Customise system pages, dashboards, or templates using HTML as part of configuration activities. - Troubleshoot and resolve HTML-related display or formatting issues within the system. - Act as the system owner post-implementation, ensuring ongoing platform updates, enhancements, and maintenance activities are effectively managed. - Maintain audit readiness by keeping training records, compliance logs, and system documentation accurate and up to date. - Ensure that any changes made to the project plan are managed to a high standard. Ensure all risks are identified, monitored and escalated. - Monitor and evaluate the success of the new LMS implementation, adjusting the project plan when required to optimise the performance of the system. - Plan and implement Go Live and Post Go Live activities to drive engagement amongst the workforce to ensure the implementation is a success. - Provide regular and up-to-date reports to the senior management team. - Ensure that the LMS platform is fully compliant with data protection regulations, accessibility standards and technical e-learning standards. - Liaise with stakeholders on platform change and improvements. - Provide continuous improvement to the LMS as this is an ongoing process – keep training relevant, effective and aligned to the organisations evolving needs. - Advise on system capabilities, limitations and design options to support decisions related to the LMS. - Support the organisation with setting up learning content within the LMS. - Proactively gather employee feedback throughout the project lifecycle to identify improvements. - Develop and maintain system guides and user documentation to help employees navigate the LMS.