3014 IT & Software Developer jobs in the UK

Impact Subsea Ltd jobs

Subsea Sensor Support Engineer

£23,000 - 63,000
Impact Subsea Ltd
Luffield Terrace, Aberdeen
£23,000 - 63,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Degree, HND or equivalent experience in an electronic engineering discipline - Experience and knowledge of hydro-acoustic products (desirable) - Experience in offshore or supporting offshore roles, particularly in ROV or survey operations (desirable) - Relevant experience in build or servicing of subsea electronic equipment (desirable) - A proactive approach to dealing with challenges - Experience in working directly with customers - Strong attention to detail with focus on note-taking and recordkeeping - Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users - Ability to prioritise, multitask, and manage time effectively in a fast-paced environment - Strong analytical and fault-finding skills - Knowledge of Basic Computer Networking and Serial Communications - Flexibility to travel to meet the requirements of the role (desirable) - Willingness to participate in an on-call schedule for out-of-hour emergency support (desirable) - Familiarity or personal interest in scripting/coding, such as Python or C++ (desirable)

Technologies

Responsibilities

- Provide remote technical support via email and phone, diagnosing customer issues to resolve them without factory returns when possible - Carry out investigation, servicing, repair, and calibration of customer sensors, along with associated administrative tasks - Conduct service, repair and calibration work on Rental sensors as required - Support the production and development teams as required - Assist with the creation and maintenance of technical manuals and documentation as required - Ensure that support processes are maintained and improved upon, in line with company and regulatory requirements - Comply with management system procedures, including health, safety and environmental requirements within the company - Convey a professional image of the company at all times - Carry out any other tasks within the competence of the role and jobholder

Description


We are Impact Subsea Ltd, located in Aberdeen Energy Park. Our Technical Support Engineer will play a vital role in providing onshore technical support and ensuring our customers have a seamless experience with our products. We offer a range of benefits including a company pension, private medical insurance, enhanced parental leave, and opportunities for flexible working arrangements. Our team is dedicated to continuous improvement and we pride ourselves on delivering high-quality service to our clients.
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