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IT Support
£25,000 - 38,000
ITCS
Pencoed Technology Park, Bridgend
£25,000 - 38,000
Requirements
Must:
To be successful in this role, you will need:
- For Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.
- For Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design.
- A solid technical skillset and knowledge of:
- Desktop PC Support & Repairs
- Windows Server (2008–2022)
- Microsoft Exchange
- VPN Technologies, Microsoft 365 Administration, Active Directory
- VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking
- Firewall and Network Security Technologies
- Virtualisation (Hyper-V, VMWare), SAN, NAS
- PowerShell scripting for automation and tasks
Responsibilities
As a member of our IT team, your role will involve:
- For Level 2 Engineers:
- Day-to-day desktop support and troubleshooting, both remote and on-site.
- Installing, configuring, and repairing hardware and software.
- Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies.
- Setting up backup solutions and VoIP systems.
- For Level 3 Engineers:
- Handling escalations from Level 1 and 2 teams.
- Managing server migrations, Microsoft 365 implementations, and onboarding new clients.
- IT consultancy and project management, ensuring solutions are designed and implemented efficiently.
- Working closely with on-site engineers and end-users to provide remote support.
Description
At ITCS, we’ve been at the forefront of IT and telecoms solutions since 2004, providing UK-wide support through our team of expert engineers, telecom specialists, and software professionals. We’re an award-winning company with a strong focus on continuous learning and growth, and we’re on a mission to become one of the best places to work in the UK. As part of our team, you’ll benefit from a range of perks designed to help you grow both personally and professionally, including access to our ITCS Academy for training and development, unlimited progression opportunities, competitive salary with annual review, growing holiday allowance, gym membership contribution, flexible working options, and much more. We offer a working schedule of 7.5 hours Monday to Friday (08:00-16:30 or 09:00-17:30), with overtime opportunities available. Successful applicants will undergo a DBS check as part of the induction process. We are an equal opportunities employer and a Disability Confident employer. We welcome applications from a diverse range of candidates and aim to make the application process as inclusive and accessible as possible. If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, we encourage you to apply and start your journey with us!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2742 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
HM Land Registry, BUILT FORM STUDIO LTD, Pharmacy2U, BAE Systems, StoreLogs Ltd, MastarRec, Mas & Pas Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.