2017 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£25,000 - 34,000
Minster Street, Edinburgh
£25,000 - 34,000
Requirements
Must:
- I require a minimum of 12 months’ experience in IT Support or Service Desk, ideally within the Legal, Financial, or Professional Services sectors.
- I expect a strong working knowledge of Microsoft Windows and Microsoft Office applications.
- An understanding of audio/visual technologies is important to me.
- I value excellent problem-solving skills and a focus on continuous improvement.
- Strong communication and interpersonal abilities are essential, along with the confidence to explain technical concepts clearly.
- A proactive, security-conscious approach to IT support is necessary.
- I look for a flexible, team-oriented attitude and a willingness to assist across a broad range of tasks.
- A full UK driving licence is desirable but not essential.
Responsibilities
- I need you to serve as the initial point of contact for IT support requests and incidents.
- You will prioritise, manage, and resolve Service Desk calls, escalating issues when necessary.
- Investigating and troubleshooting technical problems across various systems and devices will be part of your role.
- It’s important that you communicate clearly with users at all levels, translating technical issues into plain language.
- You will create and manage user accounts across multiple systems.
- Monitoring and releasing quarantined emails through mail-sweeping tools is expected.
- Supporting the setup and maintenance of secure remote working environments is essential.
- You will develop and maintain accurate and up-to-date Service Desk documentation.
Description
As an IT Service Desk Analyst, you will act as the first point of contact for IT support requests and incidents, providing effective and efficient technical assistance across our organization. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment. You will work with various technologies and tools, including Dell laptops running Windows 11, the Microsoft 365 Suite, Two-Factor Authentication tools, BigHand Digital Dictation, iManage Work10 (Document Management System), and iOS mobile devices.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2017 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
MastarRec, Cirrus Technology Solutions, Workflo Solutions, Commsworld, Direct Online Services, Ever Nimble, Nebula Cloud Limited among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays Technology as they are hiring for 55 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 55 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.