2085 IT & Software Developer jobs in the UK

IT Talent Solutions jobs

2nd Line Support

£33,600 - 45,840
Minster Street, Godalming
£33,600 - 45,840
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for individuals who have strong experience in 2nd line IT support within a customer-facing environment. You should have a solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications. Proven diagnostics and troubleshooting skills are essential, along with a good knowledge of hardware (desktops, laptops, softphones) and virtualization technologies. You should be able to prioritize workloads, work under pressure, and manage tickets independently. Flexibility and proactivity are important, as is the ability to adapt to changing priorities. Knowledge of ITIL principles is desirable. A computing-related qualification (certificate, diploma, or equivalent) is required, and ITIL certification would be beneficial.

Responsibilities

In this role, you will take ownership of tickets from start to resolution, ensuring excellent communication with users throughout the process. You will diagnose and troubleshoot 2nd line incidents, escalating to more senior staff only when necessary. Building, configuring, and deploying laptops, desktops, and related hardware/software will be a key part of your duties. You will maintain accurate operational documentation and support technical improvements by researching and recommending new solutions. Additionally, you will act as the main technical contact for most incidents, reducing the need for escalation.

Description


This is an excellent opportunity for an experienced 2nd Line Support Engineer to join our fast-paced technical environment, providing high-quality support across multiple sites. Due to the hands-on nature of the work and the requirement to access secure environments, this is an on-site position, with a minimum of 4 days per week required. Candidates must be eligible for UK security clearance.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2085 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Hyve Managed Hosting, ProCheckUp Limited, Deep Sea Electronics Ltd, Kirintec Limited, razorblue Careers, LendingCrowd, Shiptheory among others, are currently hiring for Support roles in the UK.

The company with most openings is Experis as they are hiring for 75 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.