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2nd/3rd Line Support Engineer
£28,000 - 35,000
IT Support 365 Limited
Garrett Field, Warrington
£28,000 - 35,000
Requirements
Must:
- I require a minimum of 3 years of IT support experience in a multi-client, managed service provider (MSP) environment.
- You should have a strong background in desktop support, help desk operations, and infrastructure troubleshooting.
- Proficiency in Microsoft 365, cloud services, VPNs, firewalls, Windows OS, and desktop applications is essential.
- Excellent communication and customer service skills, with a proactive approach to problem-solving, are a must.
- A Microsoft certification is required.
- Desirable qualifications include experience with ConnectWise or similar ticketing systems, familiarity with RMM tools and remote support platforms, and the ability to manage multiple tasks while prioritizing effectively.
- Strong documentation and reporting skills are preferred, along with a passion for technology and continuous learning.
Responsibilities
- I will provide 2nd and 3rd line support across client environments, resolving escalated and complex issues.
- Taking ownership of user problems, I ensure timely resolution and clear communication throughout the process.
- Maintaining a high level of customer service and professionalism in all interactions is a priority for me.
- I will log and manage service tickets, ensuring accurate documentation and updates.
- Liaising with clients, colleagues, and third-party vendors to troubleshoot and resolve issues is part of my role.
- Performing regular maintenance of client networks, systems, and services using RMM tools falls under my responsibilities.
- I will monitor system performance and proactively identify areas for improvement, ensuring that the IT infrastructure meets client needs and supports business continuity.
- Evaluating and implementing technical solutions that enhance client environments is also part of my focus.
- I will actively identify opportunities to improve service delivery and introduce technical advancements, staying up to date with emerging technologies and attending relevant training to build my expertise.
- Supporting the onboarding of new clients and contributing to smooth service transitions is included in my responsibilities.
Description
IT Support 365 is a fast-growing managed service provider, operating for over 15 years and serving national and international clients. We are known for delivering proactive, reliable IT support that helps businesses minimize downtime and stay ahead. Our team is passionate about technology, client success, and building long-term partnerships. We are looking for someone to join our Warrington team in a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. If you thrive on solving problems, enjoy working with a variety of technologies, and want to be part of a forward-thinking company, we would love to hear from you. Benefits: - Company Pension - Free on-site parking - Birthday off - Annual Training Budget - 28 days of annual leave including Bank Holidays - Pay: £28,000.00 - £35,000.00 per year - Job Types: Full-time, Permanent - Work Location: In person
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2070 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BTL IT Solutions Ltd., Direct Online Services, PayItMonthly Ltd, TCMM Shutter Group Ltd, Origin, Gelt Inc, Access4 among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.