2974 IT & Software Developer jobs in the UK
Senior 2nd Line Support Engineer
£28,420 - 30,359
IT-Helpdesk.Co
London Road, Westcliff-on-Sea
£28,420 - 30,359
Requirements
Must:
- Strong experience in 2nd/3rd Line IT support
- Proficiency in Windows Server 2016 / 2019 / 2022
- Knowledge of Active Directory, DNS/DHCP, and Group Policy
- Experience with VMware vSphere and Microsoft Hyper-V
- Familiarity with Microsoft 365, Azure AD, and endpoint management
- Understanding of TCP/IP, VLANs, VPN troubleshooting, and firewall management
- Expertise in endpoint protection, security best practices, and incident response
- Knowledge of NAS/SAN administration and backup solutions like Veeam
- PowerShell scripting and Linux administration experience (desirable)
- Relevant certifications (Microsoft, Azure, VMware, Cisco, CompTIA, ITIL) are a plus
- Strong customer service mindset and communication skills
Responsibilities
- Act as an escalation point for 1st/2nd Line Engineers
- Provide advanced troubleshooting across servers, networks, cloud, and security
- Deliver infrastructure tasks and projects including building, implementing, testing, and documenting
- Support and monitor backup, disaster recovery, and security platforms
- Assist with Microsoft 365, Azure AD, and endpoint management environments
- Maintain accurate documentation and contribute to technical standards
- Build strong client relationships and manage expectations professionally
- Support compliance frameworks including ISO27001 and Cyber Essentials
Description
At IT-Helpdesk.Co, we are seeking a Senior 2nd Line / Junior 3rd Line Support Engineer to join our dynamic IT services team in a hybrid remote setup located in Westcliff-on-Sea, Essex. We pride ourselves on providing high standards of service and value each team members contribution. Our supportive team offers opportunities for clear progression into full 3rd Line, Solutions Architect, or IT Management roles. We provide exposure to modern cloud, networking, and cybersecurity technologies, with a focus on professional growth and flexible working arrangements. We also offer benefits such as a company pension, employee discount scheme, and on-site parking.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2974 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Openda Ltd, Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, DWP Digital, Wren among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.