3103 IT & Software Developer jobs in the UK
Technical Support Specialist
£45,000 - 85,000
IRIS Software Group
Langley Roundabout, Langley Marish
£45,000 - 85,000
Requirements
Must:
- Proven experience in technical support, ideally within a SaaS or software environment
- SQL experience (preferred) – comfortable running queries to investigate data or troubleshoot issues
- Strong communication skills with clear, professional customer interaction
- Excellent documentation habits and attention to detail
- Ability to work collaboratively across teams and contribute to shared learning
- Adaptive learning mindset – eager to grow technical knowledge and understand complex software systems
- Strong problem-solving skills with a structured approach to troubleshooting
- Ability to manage multiple cases while maintaining SLA commitments and high quality
- A proactive approach to identifying issues, contributing insights, and supporting product improvement
Responsibilities
- Respond professionally and proactively to customer inquiries, ensuring SLA compliance
- Handle incoming support tickets via Salesforce/Service Cloud
- Triage escalated issues, gather required information, and determine the best path to resolution
- Follow structured troubleshooting processes, ask clarifying questions, and identify root causes
- Provide clear written resolutions within tickets prior to closure
- Maintain strong CSAT scores by delivering high-quality service
- Escalate advanced or unresolved issues to Tier III Support, DevOps, or Product Development as needed
- Communicate effectively with cross-team stakeholders for updates, information requests, and escalations
- Share knowledge through team shadowing, documentation, and internal collaboration
- Build and maintain strong product knowledge related to both basic and advanced troubleshooting
- Support product testing by reporting bugs, identifying change impacts, and sharing client insights
- Contribute to the Knowledge Base by writing technical articles or solution summaries
- Document all actions and findings thoroughly, including ticket creation, steps taken, and final outcomes
- Adhere to governance, process, and communication standards across all interactions
Description
At IRIS, were looking for a Technical Solutions Specialist II to join our Professional Services team. This remote position in the UK offers a competitive salary alongside bonuses and benefits. We promote a supportive, collaborative environment where your growth matters. Youll gain exposure to enterprise SaaS technology, develop deep product expertise, and play a vital role in helping customers succeed.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3103 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Silmid Limited, MOD - Defence Digital, MSC Industrial Supply Co UK among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.