NetApp Engineer

- Work on-site with Technical SysAdmins, maintaining a system administrator account for Air CHAN - Access relevant MODNET devices to support system administration and IT service management - Collaborate with SysAdmins and security/network authorities on daily operations and incident resolution - Provide remote assistance to technicians at other locations as required - Support the implementation and use of a ServiceNow-based IT Service Management solution for Air CHAN - Monitor system faults, events, and performance using existing features and ITSM tools - Conduct security monitoring and coordinate with agencies for log collection and analysis - Perform initial fault triage and rectification during standard working hours - Plan and deploy updates and patches to all system components - Manage warranties and licenses for all major OEM equipment across Air CHAN sites - Ensure configuration consistency across sites, focusing on inter-site connectivity - Analyze system logs and identify potential issues - Install, configure, and integrate new hardware and software - Manage user accounts and assist users with technical queries - Troubleshoot reported problems and escalate where necessary - Ensure network infrastructure availability and resilience - Configure, add, and delete storage systems, particularly NetApp / StorageGRID - Participate in arrangements to ensure full cover during staff leave/holiday