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2nd Line IT Support Technician
£30,000 - 30,000
IO Associates
Trench Lane, Cardiff County
£30,000 - 30,000
Requirements
Must:
- Previous experience in a similar IT support role
- Excellent customer service and communication skills
- Strong technical knowledge of:
- Windows 10
- MS Server 2019/2022
- MS Office 365
- Active Directory/Entra ID & Group Policy
- IP networking & telephony, DNS, DHCP
- Server, desktop, and network hardware
Responsibilities
- Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs
- Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems
- Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards
- Support and install hardware, software, and mobile devices
- Gain exposure to server administration and infrastructure technologies
Description
We are a growing organization with around 1,400 users, and we require a 2nd Line IT Support Technician to join our team in Bristol, which includes regular travel to Cardiff. In this role, you will support both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you are keen to step into a more technical environment and grow your career, this is an excellent opportunity for you. We offer a salary between £30,000 and £32,000, and all travel and overnight stays will be expensed.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 853 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Companies House among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.