AWS Support Engineer

- Operate and support production AWS environments supporting customer systems within the managed services operational team - Perform routine operational tasks including patching, upgrades, backups, certificate renewals, capacity housekeeping and scheduled maintenance - Ensure platforms remain secure, available and supportable in line with internal standards - Support the team with on-call rota escalations - Act as a primary responder within the team for operational AWS-related incidents - Triage, mitigate, and restore service within agreed SLAs - Produce incident reports and root cause analysis, owning follow-up actions to prevent recurrence - Maintain and improve monitoring and alerting for AWS centric services - Create, maintain and execute operational runbooks for common service scenarios - Ensure alerts are actionable and correctly routed across UK and Pune teams - Execute approved infrastructure and platform changes safely and consistently - Support releases from an operational readiness perspective, including validation and rollback planning - Participate in change reviews, highlighting operational risk and mitigation - Operate AWS services in line with Idox security policies and managed service requirements - Ensure systems meet security and internal governance standards, including data encryption, access controls and logging - Collaborate with the security operations team to conduct regular security audits and vulnerability assessments, implementing remediation as needed - Enforce best practices in AWS identity and access management (IAM) - Work closely with internal teams to understand application requirements and provide infrastructure solutions - Advocate for best practices in infrastructure management and cloud operations - Communicate clearly with stakeholders, providing updates on system performance, incidents and project status - Provide operational ownership for assigned cloud-based services and assist with on-call team escalations as required - Contribute to service reviews with clear operational updates and improvement recommendations - Support Managed Services leadership with service health and stability insights