Service Designer - Public Sector

As a Service Designer, you will design the end-to-end journey of a service, helping users achieve their goals while delivering policy intent for the government. Your work will involve: - Designing concept journeys, blueprints, and roadmaps that elevate the total user experience beyond the immediate product or service. - Facilitating a collective understanding of the end-to-end experience by mapping the orchestration of events at the intersection of technology, business, and design. - Shaping the interactions between behind-the-scenes processes and support functions and how these impact the design process. - Embedding design practices within organizations to create a sustainable approach to meet user needs. - Working with User Researchers to generate insights through research with users, staff, and stakeholders to form a holistic view of the total user experience. - Analyzing, consolidating, and communicating research findings to stakeholders to strategically frame, validate, and quantify the problem being solved, helping to inform the wider strategic roadmap of initiatives.