2828 IT & Software Developer jobs in the UK
Technical Support Engineer
£28,000 - 40,000
Hyve Managed Hosting
Market Square 1, Brighton
£28,000 - 40,000
Requirements
Must:
- Strong knowledge and experience of Linux Servers.
- Proven ability to resolve a wide range of technical issues for diverse customers.
- Expertise in diagnosing and troubleshooting software and hardware problems.
- Proactive, motivated self-starter with a consultative and solution-focused mindset.
- Strong teamwork skills and a positive, can-do attitude.
- Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services.
- Desirable experience with Windows Servers, IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi.
- Familiarity with load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays.
- Understanding of networking protocols (TCP/IP, DNS).
- Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously.
- Legally authorized to work in the UK.
Responsibilities
- Research and identify solutions to software and hardware issues on client and internal platforms.
- Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems.
- Communicate with clients via telephone or the MyHyve ticket system within defined SLAs.
- Provide accurate and prompt feedback by leveraging internal databases and external resources.
- Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting.
- Assist the Sales team with architectural designs for potential client platforms.
- Build, deploy, and maintain servers and complex platforms.
- Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs).
- Escalate unresolved issues to relevant internal teams when necessary.
Description
At Hyve Managed Hosting, we are passionate about exceptional customer service and are looking for Tier 1-3 Technical Support Engineers to join our dynamic team in Brighton. We tackle diverse projects, from optimizing websites to managing multi-region platforms for high-profile clients, while deploying and maintaining global cloud infrastructure. We offer a permanent employment opportunity with flexible working hours, 28 days holiday plus bank holidays, an annual discretionary bonus, and continuous training and development opportunities. Our vibrant office is at the center of Brighton, providing a stimulating environment to help you grow and make a real impact.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2828 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, City of Lincoln Council, EG Group, Ishida Europe Ltd, RevOps Automated, LendingCrowd, Counter Terrorism Policing among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.