IT Support Analyst - French

- Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues - Troubleshoot and resolve issues across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals - Perform break/fix support and resolve technical issues promptly to minimize business disruption - Troubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions - Build, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment - Maintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required - Manage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management - Assist with IT projects, system upgrades, office relocations, and technology rollouts - Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow-up actions - Provide training and guidance to end-users on IT systems, applications, and best practices - Monitor and respond to alerts for system outages, backups, and performance issues to maintain high availability - Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles - Collaborate with cross-functional teams to implement technology solutions and process improvements - Proactively identify recurring issues and recommend preventative measures to reduce support tickets - Occasionally, participate in on-call rotations as needed to provide after-hours support