2861 IT & Software Developer jobs in the UK

Home Group Limited jobs

1st Line Support Partner

£24,000 - 24,000
Home Group Limited
Strawberry Place, Newcastle Upon Tyne
£24,000 - 24,000
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for individuals with the following qualifications and skills: - Experience working on a busy IT service desk or in a similar support role. - Knowledge of Microsoft systems and multi-channel communication tools. - An ITIL v3 Foundation certificate or equivalent experience. - Strong typing and problem-solving abilities. - A positive, proactive approach to learning and teamwork.

Technologies

ITIL
REST

Responsibilities

As a 1st Line Support Partner, you will: - Log and manage incidents and service requests from start to finish. - Solve technical issues at first contact whenever possible. - Escalate more complex problems to the appropriate team quickly. - Keep colleagues updated and ensure calls are closed with care. - Share updates on outages and changes across the business.

Description


We offer a salary of £24,638 per annum, along with 34 days of leave (rising to 39 days) and instant pay access through Wagestream. This is a temporary contract for 6 months and is a full-time position (37.5 hours per week) based in Newcastle Upon Tyne. You’ll work Monday to Friday on a set rota, including early and late shifts between 7 am and 6 pm. We typically work on a hybrid basis, with 2 days per week in our One Strawberry Lane office and the remainder from home. Joining us means being part of one of the UK’s top 10 Great Places to Work! You will receive support, training, and experience to grow your skills and move up in your career, just like Don, who started as an apprentice and is now in 2nd Line Support. We prioritize inclusion, well-being, and diversity, ensuring our workplace is one where you can thrive. Additionally, we offer a health cash plan that can save you and your family £1,140 each year, covering dental, optician, prescriptions, and more, along with 800 discounts on shops, holidays, days out, tech, and more. If you're eager to embark on a rewarding career in IT and meet the required qualifications, apply now and join our team!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2861 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.

The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.