2nd Tier Analyst / Systems Administrator

- I will provide prompt resolution to inbound support tickets or assign them to appropriate resources or queues when necessary. - I will collaborate with the wider team to coordinate and execute proactive maintenance for Arcus systems. - I will coach other team members and produce training materials or diagrams as needed. - I will make adjustments to system configurations, security models, and document templates as required by customers. - I will assist with product installations, upgrades, patches, and testing. - I will promote well-documented changes from non-production to production environments. - I will work with the internal project team to develop project documentation and configuration templates. - I will ensure my work is well documented for the benefit of my colleagues on relevant projects. - I will seek new ways to improve our processes and products by analyzing information from customers and presenting thoughtful solutions and ideas to internal seniors and leads in our R&D department.