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Technical Support Analyst
£30,000 - 30,000
Hireful
15-17 Strixton Manor Business Centre, Banbury
£30,000 - 30,000
Requirements
Must:
- A minimum of three years of experience in technical support.
- Excellent communication skills, both written and verbal, with a friendly, confident, and professional telephone manner.
- Eagerness to learn new skills and invest in personal development.
- Good knowledge and experience with Zendesk and Jira; MySQL skills are preferred if you have some good basics.
Responsibilities
- Handle incoming technical support incidents, requests, and changes.
- Review and investigate support issues escalated to the second line.
- Work collaboratively with other internal teams, including 3rd Line Technical Delivery Teams, Development, and Projects.
- Occasionally attend customer premises to perform on-site work.
Description
We are a recently invested and growing UK software product company seeking an experienced Software Support Analyst. If you possess outstanding customer support skills and have a problem-solving mindset with the ambition to progress into 3rd line support, product management, or development in the future, we would love to hear from you! This role is based in our Banbury office, and due to the nature of the position, we cannot offer hybrid working at this time; however, we hope to offer more flexibility in the future. We are offering a salary of £30K - £35K, along with a benefits package, and our office hours are weekdays only. If you want to support our software and work with our fantastic customers, please apply now! Thank you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1089 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, BAE Systems, UK Ministry of Defence, Bank of England, Backline Logistics, Avanade, MBR Dental among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 46 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 46 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.