2601 IT & Software Developer jobs in the UK
1st Line Support
£25,000 - 30,000
Henderson Drake
St. Edmunds Close 1, Bury St Edmunds + Remote (UK)
£25,000 - 30,000
Requirements
Must:
- Strong understanding of MDM management of endpoints using Microsoft Entra/Intune
- Good knowledge of basic networking principles
- Strong customer service skills and a genuine commitment to user support
- Ability to work independently as well as collaboratively within a team
- Comfortable working in a fast-paced environment
- High level of accuracy and attention to detail
- Confident communication skills, both written and verbal
- Professional and responsive approach to all communications
- Full driving licence and access to your own vehicle is essential for this role
Responsibilities
- Provide first-line technical support for hardware, software and network-related issues, both remotely and in person
- Log, prioritise and manage support requests through the IT ticketing system
- Diagnose and resolve common IT issues, including password resets, account lockouts, software installations and printer problems
- Support users with core business applications, including Microsoft Office and email platforms
- Escalate more complex issues to second-line support or the relevant IT teams where appropriate
- Maintain accurate records of IT assets, devices and system configurations
- Assist with employee onboarding and offboarding, including user account creation and equipment setup
- Contribute to the development and upkeep of IT documentation and knowledge base materials
- Identify recurring technical issues and recommend improvements to processes and support delivery
- Ensure compliance with IT policies, procedures and security best practice
- Deliver a consistently high standard of customer service with a professional and approachable manner
Description
At HD Tech, we are thrilled to offer an IT First Line Support position based in our Bury St Edmunds office. This role is vital for delivering high-quality technical support across multiple sites in Norfolk, Suffolk, and Essex. We value a customer-focused mindset and the ability to solve issues efficiently. We offer a full-time position with a competitive salary between £25,000 and £30,000, depending on experience, with potential for hybrid working options. Join our dynamic team and contribute to our commitment to excellence in IT support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2601 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, RDC Aviation Limited, Roke Manor Research Limited, Wykes Engineering Co. (Rushden) Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.