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Regional Technical Support Manager
£50,000 - 60,000
Warwick Road 692, Solihull
£50,000 - 60,000
Requirements
Must:
We seek a candidate who has over 5 years of experience leading customer-facing support or service delivery teams, ideally within SaaS or enterprise technology. A strong background in B2B customer service operations is essential, though a technical background is not mandatory. You should possess confidence in managing escalations and major incidents, including direct communications with customers. A sound understanding of support operations and service management practices is required, with ITIL awareness being a plus. Additionally, you should be comfortable using CRM and support platforms. We value proven leadership abilities and a fair, transparent approach to developing people. The ideal candidate remains calm under pressure, embraces change positively, and can create clarity in ambiguous situations.
Responsibilities
As a people-first leader, you will manage our UK Technical Support team in Solihull. Your focus will be on running the day-to-day support operation for the region, ensuring we deliver timely, high-quality responses to our customers and partners. This role emphasizes leading people and operations over hands-on technical troubleshooting. While technical expertise is not a requirement, understanding how to operate a global B2B support function, balance workloads, manage escalations, and motivate a team to provide excellent customer experiences is crucial. This position operates on a hybrid model, involving in-office collaboration at our Solihull location for three days a week.
Description
We are proud of our unique vision to offer a different kind of customer relationship management (CRM) software. Over two decades, we've pioneered a solution that adapts easily to customer needs, helping sales teams reach their highest potential. We are dedicated to building a culture that values personal and professional growth, and we are recognized as a Great Place to Work. Our commitment to work/life balance and flexibility for our employees is paramount, and we consistently strive to show up for our customers every day. If you're seeking to elevate your career and help businesses grow better and faster, you’re in the right place. In return for your contributions, we offer a pension scheme, private medical and dental insurance, a health and wellness reimbursement program, unpaid sabbatical leave, access to educational resources for career and personal development, and various discount programs (such as travel and virtual exercise classes). You'll find many opportunities to learn, excel, and grow your career with us.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2678 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, Leidos, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is SR2 as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is SR2 as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.