3851 IT & Software Developer jobs in the UK
IT Support Technician
£41,000 - 81,000
Hays Specialist Recruitment Limited
South Parade, Leeds
£41,000 - 81,000
Requirements
Must:
- 1 to 2 years of experience in desktop support, network, and storage infrastructure
- Windows desktop support and administration
- Basic troubleshooting of desktops, laptops, printers, and mobile phones
- Active Directory user account creations, password resets, and group management
- Office 365 user account creations, group management, and license management
- Exceptional customer service skills
- Confidence in dealing with users of varying levels both face to face and over the phone
- Experience working within IT service delivery, either at an MSP or providing internal IT support
- Excellent troubleshooting and problem-solving skills
- Excellent ability to transfer knowledge within a team
- Basic networking awareness including DHCP, DNS, and WAN/LAN troubleshooting
- Level 2 - 3 IT qualification or equivalent demonstrable experience (desirable)
- CompTIA A+ or similar training (desirable)
- CompTIA Network+ or similar training (desirable)
- Microsoft 365 Fundamentals (desirable)
- ITIL Foundation Certification (desirable)
- Windows Server administration (desirable)
- Basic awareness of cybersecurity and service desk processes (ITIL Foundation) (desirable)
- Full UK driving license (desirable)
Responsibilities
- Provide technical hands-on support, answering support queries in person, over the phone, or via the ITSM system
- Maintain a high degree of customer service for all support queries
- Take ownership of user problems and proactively deal with user issues raised directly or via escalation
- Log all calls on the ITSM system and maintain full documentation
- Respond to inquiries from clients and help them resolve hardware or software problems
- Support users in the use of computer equipment by providing necessary training and advice
- Work as part of the IT Support team and other operational/project teams as directed by the IT Project & Support Team Lead
- Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets may be breached
- Allocate complex service issues to appropriate IT Support team members
- Raise any security concerns to the IT Project & Support Team Lead
- Maintain reports and logs following departmental policy
- Manage IT stock (laptops, desktops, toner, accessories, and peripherals) and keep asset registers updated
- Set up and configure new laptops, desktops, and mobile devices
- Install authorized software on laptops, desktops, and mobile devices
- Configure and maintain computer systems, networks, and peripherals as instructed
Description
We are seeking an IT Support Technician to join our existing team at our Head Office in south Leeds. This role is perfect for an IT support engineer with 1 to 2 years experience who is looking to enhance their first- and second-line support skills. We offer a competitive salary of up to £27,000 and provide a supportive work environment where you can grow and develop your skills. Join us to make a difference in our IT support operations.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3851 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Metropolitan Police, Government Communications Headquarters (GCHQ), TBG Solutions Ltd, The American School in London among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 98 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 98 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.