Cloud Observability/Monitoring Service Owner

- Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. - Significant experience in observability and automation architecture and enterprise systems. - Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. - Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. - Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. - Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. - Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. - Experience and knowledge of Service Now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. - Experience in defining and owning the event management and automation process. - Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. - Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. - Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. - Strong understanding of ITSM best practices and principles; ITIL certification is preferred. - Experience of managing and working with vendors/offshore teams to support day-to-day activities. - Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. - Flexibility to adapt to changing organisational requirements, technologies, and methodologies. - Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. - Deep understanding of service value for customers and driving continuous improvement through automation. - Initiates and manages change to help shape the future direction of IAG Tech and organisation. - Collaborative, open work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. - Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. - Demonstrates a passion for and commitment to continuous personal professional development. - Excellent analytical, problem-solving, and strategic thinking skills. - Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. - Robust problem-solving and analytical capabilities. - Experience in vendor management and negotiation. - Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. - Meticulous attention to detail to ensure accuracy and thoroughness.