2961 IT & Software Developer jobs in the UK

Hays jobs

Lead Problem Analyst

£45,000 - 45,000
Hays
Piccadilly Plaza 31, Manchester
£45,000 - 45,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience in IT support/problem management in a professional office environment - Strong troubleshooting and analytical skills with excellent attention to detail - Genuine passion for root-cause analysis and long-term issue eradication - Customer-centric mindset with great communication skills (in-person, phone, email, chat) - Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments - Ability to prioritise effectively and take full ownership of tasks - Collaborative team player who supports others and champions continuous improvement - Microsoft certifications or ITIL qualifications are advantageous but not essential

Technologies

Active Directory
ITIL
Office 365

Responsibilities

- Own and lead Problem Management & Known Error activities within SLA and KPI timeframes - Act as a 2nd/3rd-line escalation point for technical service issues while adhering to change and configuration management processes - Troubleshoot application-specific, hardware, and endpoint problems - Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD as part of problem management activities - Design automation to improve processes and reduce recurring incidents - Maintain and update the internal Knowledge Base for Problems, Known Errors, and Workarounds - Support end-user computing (EU devices, mobile, printers) as part of problem investigations - Collaborate with the Head of Technical Services and wider IT teams to drive operational excellence

Description


We are a forward-thinking organization that invests heavily in technology, automation, and service excellence. As our Lead Problem Analyst/Manager, you will play a high-impact role in driving stability, performance, and continuous improvement across a modern, cloud-centric IT environment. We offer ongoing career development and training in addition to an enviable benefits package.
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You can find Business Specialist salaries in the UK here.

How many Business Specialist jobs are in the UK?

Currently, there are 2961 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.

Is the UK a good place for Business Specialists?

The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for Business Specialist jobs in the UK?

The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Wykes Engineering Co. (Rushden) Limited, Fixed Wire Testers, MSC Industrial Supply Co UK among others, are currently hiring for Business roles in the UK.

The company with most openings is Hays Technology as they are hiring for 81 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.