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Junior IT Support Engineer
41,600 - 46,929 GBP
Hays
Wigmores North, Welwyn Garden City
41,600 - 46,929 GBP
Requirements
Must:
- Willingness to travel to Welwyn Garden City five days a week.
- Strong problem-solving abilities and excellent customer service skills.
- Experience with IT Service Management (ITSM) systems for logging and tracking incidents.
- Capability to identify and escalate recurring issues.
- Effective teamwork skills to build strong relationships within the team.
- Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
- Previous experience in a customer-facing role, providing both reactive and proactive support.
Responsibilities
- Deliver both proactive and reactive IT support directly to end users.
- Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
- Recognise and report recurring issues to the appropriate teams for further analysis.
- Set up and configure computers for new employees and upgrade existing equipment.
- Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
- Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
- Develop a thorough understanding of the products and services to help users maximise their use.
Description
We offer a 3-month contract with the potential for extension, paying between £20 - £22.56 per hour via Umbrella, and a schedule of 37.5 hours a week. You will receive training on enterprise solutions and have access to continuous learning opportunities. This position provides a chance to expand your IT experience while working within a supportive team environment.
If you're interested in this role, please apply now with your up-to-date CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 1391 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Appello, Graphcore, MBDA, ACCA, BAE Systems, DataAnnotation, Reedsy among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 75 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Ocho as they are hiring for 75 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.