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IT Support Specialist - Yeovil
£52,000 - 65,000
Hays
Union Street 6-8, Yeovil
£52,000 - 65,000
Requirements
Must:
To be successful in this role, you will need:
- Active SC Clearance (essential).
- Experience in IT support or service desk environments.
- Strong organizational skills and attention to detail.
- Ability to follow structured processes and manage assets effectively.
- Confidence in liaising with vendors and internal teams.
- A proactive approach to problem-solving and service improvement.
Responsibilities
As an IT Support Specialist, you will be responsible for managing service tickets, maintaining hub stock, and ensuring smooth hardware operations. Your key duties will include:
- Managing queue tickets for your hub and surrounding spokes to meet service level agreements.
- Handling asset management and stock control, including scanning items in/out of locations.
- Coordinating hardware disposals in line with contractual obligations.
- Performing triage and hardware repairs for in-warranty equipment, liaising with vendors for parts and returns.
- Replenishing IT lockers as required.
- Identifying service issues and suggesting improvements to your Team Leader.
Description
We are offering an exciting opportunity with a well-performing and high-profile client based in the south-west who delivers high-quality IT support across secure environments. This is a fantastic chance to contribute to mission-critical operations while working within a structured and supportive team. We provide a rewarding contract for an initial 3-month term, paying a competitive day rate. If you are interested in this role, please apply now to forward an updated copy of your CV. If this job isn’t the right fit for you, but you are seeking a new position, please reach out for a confidential discussion about your career.
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