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IT Support Analyst
52,000 - 57,200 GBP
Hays
Short Street 13, Salisbury
52,000 - 57,200 GBP
Requirements
Must:
- You currently hold SC/DV Clearance or are eligible to undertake it.
- Proficient in Microsoft operating systems and applications, including Windows 10 and 11, Microsoft Office 2016, 2019, and O365.
- Experience with end-user device installation, configuration, and troubleshooting of Windows desktops, laptops, and Android tablets.
- Knowledge of software license management and tracking.
- Familiarity with device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM/MECM).
- Experience with Microsoft Intune.
- Strong knowledge and experience in Service Management/Service Desk tools for capturing, managing, and resolving IT service tickets (incidents, requests, problems, etc.).
Responsibilities
- Handle and manage incoming calls and online requests to the IT Service Desk, logging them within the Service Management tool (Halo).
- Provide IT support to users via the IT Service Desk to ensure that our business can effectively utilize IT services.
- Ensure that all IT incidents and service requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
- Coordinate effectively with other IT Support Analysts and offer support and guidance to other IT department team members.
Description
This role is a 6-month initial contract requiring you to work 100% on-site near Salisbury, starting as soon as possible. You will be working in an SC Security Cleared environment, contributing to our team's capability to deliver high-quality IT support. If this opportunity resonates with you, we encourage you to apply with your CV for a chance to join our dynamic team.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 1106 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
BAE Systems, Computershare, Reedsy, Unisys, LDMS, Cencora, onebillion among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 54 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Ocho as they are hiring for 54 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.