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IT Service Desk Advisor
£46,000 - 53,000
Hays
Colmore Circus Queensway, West Midlands
£46,000 - 53,000
Requirements
Must:
We are looking for a skilled and customer-focused ICT professional with proven experience in providing technical support. You should have a strong working knowledge of Microsoft systems, including Microsoft 365 and Active Directory, and be confident in resolving issues efficiently. Excellent communication skills and a proactive approach to customer care are essential, particularly in a busy call centre environment. The ideal candidate will understand the importance of ICT support services and be committed to delivering high levels of customer satisfaction through thoughtful, solution-oriented service.
Responsibilities
In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You'll be responsible for troubleshooting problems related to Active Directory and object synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this role.
Description
We are a public sector organisation based in the West Midlands and currently have a fantastic opportunity for a Service Desk Advisor to join our dynamic and customer-focused ICT Frontline Service on a 3-month temporary contract. This role is designed for those who wish to contribute to the delivery of high-quality ICT services and support our valued customers in a fast-paced environment. This is a full-time position based in the office, with an opportunity to join a collaborative and supportive team. If you're interested in this role, we encourage you to apply now.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 782 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Serac Group, Ecotricity Group Limited, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto among others, are currently hiring for IT roles in the UK.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 28 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 28 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.