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2nd Line IT Support Technician
£30,000 - 30,000
Hays
The Headrow, Leeds
£30,000 - 30,000
Requirements
Must:
We are looking for someone with a strong technical foundation, excellent problem-solving skills, and a collaborative mindset. You will need:
- Microsoft or ITIL certifications, or equivalent experience in desktop support, networks, servers, and cloud services.
- Experience with Microsoft Entra/Azure cloud-based services.
- Strong understanding of Microsoft OS and hardware components.
- Networking knowledge (TCP/IP, DNS, DHCP), routing and switching.
- Experience with Active Directory and Group Policies.
- Server OS and hardware configuration and maintenance.
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Knowledge of firewalls, VPNs, and network security.
- Proficiency in desktop applications (MS Office, Adobe, Chrome).
- A customer-focused approach to technical support.
Responsibilities
As an IT Support Technician, you will play a pivotal role in both project delivery and technical support. You will:
- Support and lead IT projects as directed by the IT Project & Support Team Lead, IT Manager, or Head of IT.
- Collaborate with operational and project teams to deliver IT solutions.
- Assist in the implementation and management of IT infrastructure and data security standards.
- Provide second- and third-line technical support via phone, ticketing system, or on-site.
- Act as an escalation point for complex technical issues.
- Train and mentor junior team members and recommend formal training where appropriate.
- Monitor workloads and proactively manage KPIs and targets.
- Identify and raise issues within support systems and policies.
- Maintain and review information systems in line with departmental guidelines.
- Manage hardware setup, software installation, and system configuration.
- Travel to other sites or data centers when required (valid UK driving license essential).
Description
We are offering a fantastic opportunity to work on cutting-edge systems, lead key projects, and provide high-level support in a collaborative environment. This is a fully on-site role in Leeds, with a salary of £32,000 per annum, along with 25 days of annual leave plus bank holidays. If this role resonates with you, we encourage you to apply now by submitting your updated CV. We also welcome confidential discussions if you're exploring new career opportunities.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2629 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, HM Land Registry, Pharmacy2U, Street Group, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.