Lead Application Operations Engineer

- Guide a team of engineers in providing second-line support for business-critical applications and platforms. - Collaborate with various stakeholders to offer technical expertise and leadership in resolving high-priority incidents. - Oversee the team in monitoring, maintenance, and configuration duties to ensure application availability and reliability. - Maintain configuration and accurate information, controlling IT assets in significant areas. - Manage service components to meet business needs and performance targets. - Deal with high-impact, complex incidents and change requests. - Identify process optimization opportunities and contribute to implementing proposed solutions. - Lead the investigation and resolution of complex incidents while taking accountability for issues that occur. - Proactively search for potential problems and achieve excellent user outcomes. - Monitor actions to investigate patterns and trends to resolve problems. - Consult specialists as required and determine appropriate remedies for issues.