3542 IT & Software Developer jobs in the UK
Italian Speaking IT Helpdesk Analyst
£33,000 - 65,000
Harvey Nash
Waterloo Place, Edinburgh
£33,000 - 65,000
Requirements
Must:
- Fluent Italian speaker (spoken and written) to support colleagues
- Proven 1st / 2nd line Service Desk experience (chat-first support + incident handling)
- Strong customer service skills: calm, professional, clear and empathetic communicator
- Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs
- Confident supporting Windows 11 end users (everyday troubleshooting and fixes)
- Working knowledge of MacOS and mobile devices (iOS/Android) for user support
- Exposure to Citrix desktops/applications (access, session and performance basics)
- User administration experience (account access issues, password/MFA guidance, basic provisioning)
- Structured troubleshooting mindset with excellent notes, handover and escalation quality
- Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends)
Responsibilities
- Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered.
- Dealing with queries in a calm, timely and customer focused manner
- Logging, recording, and prioritising all incidents received into the Service Desk
- Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism
- User administration and general support
- Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines
- Ensuring online requests and incidents are assigned and handled in line with SLAs.
- Advising and assisting team members with service provision
- Work closely with the 3rd line and other support teams within Workplace Technology
Description
We are seeking an Italian Speaking Help Desk Analyst for a 6-month contract based in Livingston. This role is part of our Group Service Desk team, providing first, second, and third-line support to our colleagues. The ideal candidate will bring excellent customer service skills and a keen interest in technology, ensuring a first-class support experience. We offer a hybrid working environment, and candidates should be prepared to work within a shift rota, including weekends. This role has been deemed Inside IR35, and applicants must hold or be willing to apply for a valid Basic Disclosure Scotland.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3542 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Government Communications Headquarters (GCHQ), Information Tech Consultants, TBG Solutions Ltd, The American School in London among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 102 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 102 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.