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Harvey Nash jobs

Data/ServiceNow Architect

33,000 - 65,000 GBP
Harvey Nash
Waterloo Place, Edinburgh
33,000 - 65,000 GBP
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- A minimum of 5 years of experience as a data architect or leading a team with a data architect. - At least 2 years of experience with ServiceNow. - Experience working with Incident, Problem, Request, Change, Release, IT Asset, Knowledge, and Reporting functions related to data management. - Ability to actively participate within and among globally distributed teams. - Strong collaboration skills and comfort in providing and receiving honest feedback. - Excellent problem-solving skills with a methodical approach to dealing with challenges across distributed systems. - Adaptability to fast-changing demands and environments. - Strong quantitative and qualitative analytical skills with a creative and flexible approach to problem-solving. - Understanding of various technology system implementation methodologies (e.g., waterfall, agile). - Strong time management skills. - Good verbal and written communication skills (PowerPoint, Excel, Project). - Self-motivated and able to work autonomously with a strong sense of ownership and accountability. - Keen attention to detail. - Experience in financial industries, technology teams, or consulting for such clients. - Program Management and/or Agile development experience or certification. - ServiceNow Admin and ServiceNow developer training and certification. - ITIL experience or certification.

Responsibilities

- Oversee the data infrastructure to extract and organize data for authorized individuals to access. - Assess, design, and manage the Firm's Common Service Data Model (CSDM) and Configuration Management Database (CMDB). - Advocate for the data architecture's efficiency, effectiveness, policy compliance, and alignment with industry best practices. - Identify and track internal and external data sources, collaborating with stakeholders to validate their data needs. - Maintain appropriate hygiene in the CMDB and advocate for data architecture aligned with enterprise architecture guidelines and the Firm's technology strategy and principles. - Report on the data architecture status across the Firm with IT Service Management functional leads, key business services, and appropriate governance and leadership forums. - Establish a data architecture working group framework to ensure documented requirements are standardized. - Support the triage and prioritization of new or changing requirements, track and document decisions, and oversee the implementation of the work into production. - Publish and present CMDB design and data movement architecture reports. - Regularly audit the CMDB to assess compliance with the approved design and hygiene compliance. - Identify areas for improvement in current systems' data architecture and coordinate with various management teams. - Work with business partners, functional/support group partners, and stakeholders for process management and assurance evaluation. - Raise issues, risks, and concerns timely and appropriately to stakeholders. - Document and track change control milestones and tasks for multiple projects and programs. - Develop an effective network of relationships across technology divisions with data management subject matter professionals.

Description

We are seeking a motivated and experienced subject matter professional with deep knowledge and experience in data architecture within large organizations, particularly in IT Service Management (ITSM) and ITIL frameworks. Our work at ETS encompasses capabilities across all stages of software development lifecycle, supporting over 3,000 production applications. We strive to deliver integrated workplace technologies that enhance personal productivity for our employees. This role presents a unique opportunity for the right candidate to guide process experts in implementing solutions that align with industry standards and accepted ITIL best practices. The position involves a hybrid work model in Glasgow, with a contract of 12 months, beginning as soon as possible. We welcome applicants who are ready to tackle the challenges of this significant role.
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