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IT-Techniker
£26,000 - 31,000
Harris Federation Head Office
Wellesley Road, Beddington
£26,000 - 31,000
Requirements
Must:
We are looking for candidates who possess the following qualifications and attributes:
- Excellent verbal and written communication skills
- Self-motivation and a can-do attitude
- The ability to self-manage, organize, and prioritize tasks while working under pressure
- Capability to handle various pressures and demands associated with a highly customer-focused ICT support role
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS, and other desktop-related software products
- Excellent troubleshooting and resolution skills, supported by a clear, analytical approach to problem-solving
- The ability to react quickly and effectively to issues and opportunities
- Significant, recent experience in a similar, ITIL-aligned, IT support role, preferably in a school or educational environment
- Current in-depth experience in supporting Windows 10 PCs, laptops, and tablets
- Recent experience in supporting Apple products, including iMacs and iPads, in an educational environment
- Proven experience with supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related products
- Current experience with Active Directory, including the administration of user accounts, distribution, and security groups within a Windows Server Active Directory
- Proven track record of working to strict timescales and collaborating with staff at all levels
- Experience in delivering small projects, managing scope, and customer expectations
Responsibilities
As an IT Technician, your responsibilities will include:
- Providing high-quality technical IT support, advice, and guidance
- Logging all IT support needs appropriately
- Retaining ownership of support tickets and keeping staff updated on their status
- Ensuring IT support tickets are resolved within the target resolution time
- Rerouting or escalating IT support tickets where necessary
- Identifying, implementing, and documenting workarounds for desktop-related problems in the Knowledgebase
- Identifying recurring IT incidents and performing root cause analysis
- Notifying key contacts upon detection of a major incident
- Imaging, deploying, and maintaining Windows 10-based PCs, laptops, and tablets, as well as Apple OS iMacs and iPads
- Installing, configuring, and maintaining computer peripheral equipment
- Installing and testing new software and any updates/upgrades
- Installing, configuring, and maintaining VoIP telephones
- Collaborating with local academy technicians when necessary, providing 2nd line support for more complicated issues as required
- Familiarizing yourself with the network infrastructure (cabling, patch panels, switches, etc.) and associated documentation at the Academies in your care
- Ensuring that the server and network infrastructure at the Academy is regularly checked and maintained according to best practices and procedures
- Supporting on-site infrastructure elements alongside the IT Service Manager and Infrastructure team
- Administering Active Directory user login accounts, distribution, and security groups
- Maintaining communication between Federation and Academy IT Support staff, Service Managers, and Academy Senior Leadership Team to ensure that all specific Federation and local academy requirements are met
Description
We are a dedicated organization, committed to providing the necessary structure and services for our schools to enhance the education of all pupils. Our vision is to ensure that every child in London has equal access to high-quality education, empowering them to succeed regardless of their background. We have core values of Excellence, Collaboration, Support, and Innovation, which guide our work. As part of our commitment to safeguarding, we expect all staff and volunteers to prioritize child welfare. All offers of employment are subject to various checks, including a Disclosure and Barring Service (DBS) check. We value diversity among our staff and students and are an equal opportunities employer. We strive to create an inclusive environment that reflects our community and promotes fairness and respect for everyone involved. Our alumni and current students are pivotal in making a difference in the world, and we are proud of the impact we have on their futures. Join us in making a lasting difference in education.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1166 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Circle Health Group, BAE Systems, Leightons Opticians & Hearing Care, SpaMedica, UK Ministry of Defence, Ultimate Products, Medacs Healthcare among others, are currently hiring for IT roles in the UK.
The company with most openings is Ocho as they are hiring for 64 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ocho as they are hiring for 64 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.