Credit Operations Assistant Manager

- Provide effective people management, including performance management and oversight. - Proactively identify and address training and development needs, supporting the growth and capability of your team. - Ensure all work is completed to the highest standard and in line with agreed team procedures. - Oversee workflow and capacity planning, including holiday management, to ensure resources are effectively aligned with business priorities. - Drive the standardisation of efficient processes, workflows, and best practice to consistently deliver high-quality service and positive client outcomes. - Ensure Service Level Agreements (SLAs) are consistently met. - Ensure the effective delivery of risk and control responsibilities across the team. - Monitor and manage workflow and task allocation to ensure timely and accurate delivery. - Review, check, and verify work produced by team members to ensure quality and accuracy. - Provide appropriate advice, guidance, and support to team members, in line with their knowledge and experience. - Act as a key point of contact for colleagues and external professional partners, responding to queries by email, telephone, or in person. - Prepare high-quality documentation, including papers, reports, returns, and presentations. - Collaborate effectively with colleagues across the Bank to ensure seamless service delivery. - Ensure full compliance with regulatory requirements, risk appetite, and Bank policies, supporting responsible lending and positive client outcomes. - Promote a culture of continuous improvement by actively encouraging feedback, sharing insights, and embedding best practice across the team. - Use knowledge of organisational projects and strategic initiatives to align the teams activity and ensure meaningful contributions to wider business goals. - Build and maintain strong, collaborative relationships with colleagues and external professional partners, fostering trust and long-term engagement.