Senior Technical Analyst - Endpoint / Intune

As a Senior Technical Analyst, I will oversee and manage our university's Microsoft 365 tenancy, focusing on the configuration and administration of Microsoft Intune to ensure seamless management of endpoint devices. I will implement and maintain device compliance policies, configuration profiles, and application deployments while monitoring and reporting on Intune device health, security compliance, and operational performance. Additionally, I will manage and support end-user hardware (PCs, laptops, mobile devices) and software distribution across our user base using enterprise-grade management tools, troubleshooting and resolving endpoint device issues efficiently. I will secure end-user systems by implementing security configurations, patches, and endpoint protection technologies to align with industry standards, collaborating with the security team to ensure compliance with internal and external security policies, including Cyber Essentials Plus. I will design and deploy operating system and software packages for automated distribution to endpoints, coordinating with other IT teams to ensure smooth deployment of new software, updates, and patches. Conducting regular audits and assessments for continuous compliance with Cyber Essentials Plus and providing expert-level support for endpoint management issues will be part of my responsibilities, along with creating documentation, guides, and training materials to empower the IT team and end-users with best practices in endpoint security and management.