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Technical Support Analyst / Engineer (Tier 1 or Tier 2)
£28,000 - 35,000
HR GO Recruitment
Hardys Road, Bathpool
£28,000 - 35,000
Requirements
Must:
- Minimum of 5 GCSEs A*-C (or equivalent), including Maths and English.
- UK Driver's License and proof of eligibility to work in the UK.
- Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2).
- Proficiency in Microsoft 365, including Azure Active Directory, Exchange Online, SharePoint Online, and Endpoint Manager.
- Familiarity with service desk tools, managing and raising tickets, functioning in a small to medium-sized corporate IT environment.
Responsibilities
- Serve as the first point of contact for end users via phone, email, or chat.
- Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day).
- Handle service requests related to all technologies, including Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware/software.
- Create and maintain knowledge documents and draft processes (minimum one per month for Tier 1).
- Provide professional, first-level support to end users, assisting with login issues, email setup, and basic application functionality.
- Conduct daily security checks on client systems and monitor Microsoft 365 services for performance and availability.
- Participate in the client training academy and continuously update technical skills, including necessary certifications in Microsoft technologies.
- Communicate and escalate issues to relevant tiers and third-party suppliers; contribute to process implementation and improvements.
- Attend client sites for issues requiring hands-on support, as necessary.
Description
As a Technical Support Analyst, I will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasizes a commitment to exceptional customer care and efficient problem-solving. Depending on my experience level, I will handle various responsibilities, including direct remote assistance and on-site support. I should possess considerable practical IT experience, adaptability to diverse client technical requirements, and the flexibility to work from the office or travel to client sites as necessary. I will enjoy 25 days of annual leave and receive additional benefits such as a pension plan, training opportunities, and an unpaid one-hour lunch break.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2594 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.