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Customer Support Operator - IT Service Desk
£25,792 - 25,792
HM Land Registry
New George Street, Plymouth
£25,792 - 25,792
Requirements
Must:
To be successful in this role, you will have the following essential technical skills:
- A strong desire to provide first-class customer support via our telephony and other electronic media platforms.
- An awareness of IT infrastructure and/or IT operations.
- Ability to attain Service Management qualifications, such as ITIL4 Foundation.
You should also demonstrate proven experience in delivering quality customer service in a fast-paced environment, showcasing excellent communication skills and the ability to build strong working relationships. Furthermore, we expect you to exhibit an adaptable approach to problem-solving while working well under pressure. You must have good proficiency in Microsoft applications, specifically desktop software applications.
Responsibilities
As a Customer Support Operative – IT Service Desk, I will welcome you to the Service Management Centre in the IT Service Desk team. Your main duties will include:
- Providing a single point of contact for all IT user inquiries via our telephony system and other access channels.
- Raising and responding to requests for investigation using our Service Management tool.
- Providing clear and concise instructions or information to users from the central IT Service Desk workstream.
- Ensuring a high level of customer support and user satisfaction in all interactions.
- Tracking all user inquiries in compliance with ISO20000 service management procedures.
- Keeping users informed regarding the progress of their requests and system issues, and escalating as necessary.
- Collaborating with service management cells and other teams to enhance service and customer knowledge.
- Supporting service improvement initiatives and project-related activities.
- Working towards achieving key team targets.
This role requires a minimum commitment of 30 hours per week, and may involve providing cover on weekends as needed.
Description
At HM Land Registry, we are currently undergoing a significant transformation, aiming to become the world’s leading land registry for speed, simplicity, and openness regarding data. Our vision is a world-leading property market that contributes to a thriving economy and a sustainable future. We are committed to fostering a culture of inclusivity, continuous learning, and flexible working arrangements. We offer competitive pay, a robust pension scheme, and a wide range of benefits, with a strong emphasis on integrity and innovation. You will be part of a structured career path aligned with the Government Digital and Data Framework for IT Service Desk roles, with opportunities for progression. If this position becomes permanent, SC clearance will be required. We are dedicated to attracting, retaining, and investing in talent, ensuring that everyone has the opportunity to fulfill their potential. We encourage applications from various backgrounds and experiences, reflecting our commitment to diversity and inclusion.
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Which companies are hiring for IT Support Engineer jobs in the UK?
Defaqto, u-blox, ApplianSys, Core-Asset Consulting, onebillion, Unisys, Cencora among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.