2332 IT & Software Developer jobs in the UK
Helpdesk Administrator
£33,500 - 46,500
Guidant Global
Capability Green 800, Smethwick
£33,500 - 46,500
Requirements
Must:
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- Strong customer service and communication skills with a professional telephone manner.
- Experience in administrative or helpdesk roles, preferably within Facilities Management, Technical, or Healthcare environments.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CAFM systems like Maximo and finance tools like Coupa.
- Excellent organizational and time management abilities, with the capacity to prioritize multiple tasks.
- High attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently, meet deadlines, and handle pressure in a busy environment.
- Strong teamwork and collaboration skills, supporting colleagues and supervisors when required.
- Understanding of Service Level Agreements (SLAs) and the importance of timely service delivery in a customer-focused setting.
- Flexibility to work rotating shifts, weekends, and public holidays as required.
- Must be able to pass a DBS Standard Check due to the nature of the role within healthcare premises.
###
Responsibilities
- Act as the first point of contact for all maintenance-related inquiries via phone, email, or fax.
- Log, track, and manage the full life cycle of work orders through the Maximo CAFM system.
- Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritized appropriately.
- Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed.
- Provide accurate administrative support, including data entry, filing, and report preparation.
- Maintain effective communication with customers, technical teams, and management to ensure smooth operations.
- Support management by collating regular reports and performance data.
- Handle general office duties such as ordering supplies, arranging workwear, and managing HR-related records.
- Attend meetings to take minutes and provide updates on ongoing service requests.
- Escalate complaints appropriately and support continuous improvement to enhance customer satisfaction.
###
Description
We are EQUANS, a global leader in energy services with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK and Ireland, we provide facilities management, regeneration, technical, and energy services, specializing in smart buildings, green mobility, district energy, and renewables. Our 13,500 employees support the transition to net zero and digital and industrial transformations. As a Helpdesk Administrator, I am responsible for providing efficient administrative and customer service support across Facilities Management operations. This involves ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels, acting as the first point of contact for clients and engineers, and coordinating with technical teams and subcontractors. We are committed to maintaining high standards of service, and I look forward to reviewing your application soon.
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Which companies are hiring for IT Support Engineer jobs in the UK?
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The company with most openings is Experis as they are hiring for 88 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 88 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.