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1st Line IT Support Engineer
£26,000 - 28,000
Gold Group
Threadneedle Street 5, City of London
£26,000 - 28,000
Requirements
Must:
We are looking for candidates with a background in Managed Service Providers (MSP) and previous client-facing experience. The ideal candidate will have 1-2 years of experience as a 1st Line IT Support Engineer and should hold or be willing to obtain certifications such as AZ-900, MS-900, or SC-900 within the first six months, with expenses fully covered by us. Experience working within an ITIL framework is preferred, as well as familiarity with Microsoft Windows Server, Microsoft 365, Active Directory management, and troubleshooting Windows 10 and 11, as well as Apple operating systems.
Responsibilities
In this role, I expect you to provide a professional and customer-focused service throughout the lifecycle of each support ticket. You will manage customer expectations by keeping them informed of progress and recording all IT incidents, requests, and problems, ensuring that all relevant details align with our Service Desk standards. You will accurately classify and prioritize calls according to our Service Level Agreement (SLA), investigate and diagnose technical issues, and liaise with third-party suppliers as necessary. Your duties will also include monitoring and tracking incidents and requests, logging and assigning tickets, and supporting other Service Desk team members as needed.
Description
This is an exciting opportunity to join a leading IT Managed Service Provider (MSP) in London. You will be working on-site with clients three days a week and in a modern office for two days. Our company is recognized as a Microsoft Solutions Partner with an Investors in People Gold accreditation. We offer a competitive benefits package, including gym membership, a Cycle to Work scheme, team nights out, examinations for relevant certifications fully funded, and more. Our hours are structured within a fortnightly shift pattern, and we provide 20 days of annual leave, increasing with service. Join us and take part in our dynamic, fast-paced environment!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2126 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
PayItMonthly Ltd, Workflo Solutions, TCMM Shutter Group Ltd, Origin, BTL IT Solutions Ltd., Found First Recruitment, Direct Online Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.