2658 IT & Software Developer jobs in the UK
2nd Line Support Engineer
£30,000 - 30,000
GoFibre Broadband Limited
Canning Street 19, Edinburgh City Centre
£30,000 - 30,000
Requirements
Must:
- Experience in networking principles including TCP/IP
- Up-to-date knowledge of point-to-point and point-to-multipoint wireless solutions and diagnosing issues
- Extensive experience in managing customer user problems
- Hands-on experience in switching and routing
- Knowledge and understanding of an ISP FTTP / FTTC network
Responsibilities
- Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services
- Acting as an escalation point and incident manager of significant network events
- Providing support to the Technical Support Manager through major incidents
- Providing support and leadership to all members of the operational workforce
- Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders
- Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, including backup management, config management, systems administration and related tasks
Description
At GoFibre, we are on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts. We offer a hybrid work pattern, 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support, and career coaching. Our Technical Support team is essential to keeping GoFibre running smoothly, addressing complex incidents and ensuring customer connectivity. Our offices are located in central Edinburgh and Berwick Upon Tweed, both conveniently situated near transport links. Were committed to collaboration, innovation, and creating a supportive work environment that values work-life balance and wellbeing.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2658 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Circuit Mind, UKTL, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Shiptheory among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.